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The Institute of Osteopathy Patient Charter

The Institute of Osteopathy (the professional body for osteopaths in the United Kingdom), in partnership with patients, has developed a Patient Charter.

The Charter sets out what patients can expect from osteopathic care, and complements and supports the requirements of Osteopathic Practice Standards:

  1. Your osteopath will provide treatment and care that reflects your needs. This includes explaining your diagnosis and the proposed treatment, as well as how to manage your condition and help prevent recurrence.
  2. Your osteopath will treat you with dignity and courtesy, respecting your beliefs and values without discrimination.
  3. Your osteopath will explain the treatment options open to you, agree a course of action with you and obtain your consent before starting treatment. You may also withdraw your consent to treatment at any time.
  4. Your osteopath will explain to you the cost of each consultation and treatment, including how many future treatments you might need.
  5. Your osteopath will ensure that their advice, care or treatment is safe and appropriate to your needs. And if necessary, including, involving or referring you to other healthcare professionals such as your GP or others.
  6. Your osteopath will ensure a safe and comfortable environment for your treatment. This will include ensuring that all premises and equipment used are clean, suitable and properly used.
  7. Your osteopath’s practice will only employ suitably qualified and appropriate staff to ensure that you receive a high quality experience, advice and care.
  8. Your osteopath and their staff will be able to provide details of the practice complaints procedure on request. Any complaint will be properly investigated and appropriate action taken.
  9. Your osteopath will ensure your personal details and health records will be kept strictly confidential. This information will not be disclosed without your written consent unless your osteopath is required to do so by law.
  10. Your osteopath will be open and honest with you should anything go wrong while they are caring for you.
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At Posture Dynamics we offer Osteopathy, Cranial Osteopathy, Sports Massage and Pilates 1-2-1 or small group training. Find out more about how these therapies can help you.

If you are ready to book your appointment then click below to book online! Alternatively you can contact us on 0207 828 6888. We look forward to hearing from you!

Client Reviews

Simone P
Simone P
2024-01-06
I saw Camilla for an ongoing pulsatile tinnitus issue. I was not familiar with cranial osteopathy and as soon as I got to the appointment, I was warmly greeted and a thorough assesment was taken along with my medical history. I was instantly put at ease. I can honestly say that less than ten minutes after Camilla assessed my jaw and started gently releasing tension, the annoying noise in my ear just stopped. This is a remarkable result and I have rebooked to see Camilla. I am so impressed with not only the high level of evidence based practice but the bedside manner, professionalism, follow up care and cleanliness of the treatment room. I would highly recommend Posture Dynamics for any health concerns.
Audrey Langevin
Audrey Langevin
2023-01-21
I went for the first time for a session last week with Camilla because I recently started to suffer from tinnitus, and I must say she is amazing, not to say talented! After the first session I felt like all the big city life stress had left my body, my jaw felt more relaxed, and after a few days I started to get used to the ringing in my right ear. She took time and dedication to help me relieve constant pain (due to posture and stress) in my upper back and joints. At the end I felt soooo relaxed, happier, smiling, almost like walking on clouds! The tinnitus also has become more bearable, as my muscles feel less tense than before. This week I went to a follow up consultation and as a result of the first one, I felt already more relaxed and the pain in my shoulder and neck has started to decrease. Cranial ostheopathy is a first for me but Camilla’s knowledge, empath and kindness are truly helping.
Caroline Lacave
Caroline Lacave
2023-01-06
Camilla is an amazing osteopath. She is empathetic, friendly and so professional . I felt so relaxed after the treatment, like if she reset my body. I will recommend her 200%!
Anna-Marie Sullivan
Anna-Marie Sullivan
2022-12-01
Daren is fantastic, I highly recommend. As a performer it’s important for me to maintain my body and fix any injuries. Daren is always so accommodating at finding a suitable appointment time that fits my schedule and is a brilliant Osteopath with years of experience.
J Bergin
J Bergin
2022-12-01
Would highly recommendation Posture Dynamics / Daren if you have any issues. He listened to my on going long term back, muscular issue - and sat down and discussed a plan of action / timeline to fix/improve my daily quality of life I’ve seen multiple professionals prior to Daren, and he’s the only one that’s been able to fix things.
sal4755
sal4755
2022-11-30
Darren is an excellent osteopath with a professional and friendly demeanour. I highly recommend Darren’s services to any one seeking to resolve any muscle pains/aches.
Gillian Brown
Gillian Brown
2022-11-15
If you're looking for someone who knows their stuff and can fix your problem, Daren at Posture Dynamics is the man to go to. Be patient and follow what he says and you'll be sorted. I recommend him unreservedly.
Barry Tranter
Barry Tranter
2022-07-31
I fully recommend seeing Daren. He's calm, knowledgeable and works with you to work though your issues. This was exactly what I needed when I came to him with my back problems. I didn't know where to turn to after receiving very little help from the NHS. Give him a call. I've learned loads about my issues and loads about how to look after it.
Simon Pitman
Simon Pitman
2022-07-08
I am midway through the first part of my recovery. I have found Daren to be informative, knowledgeable and skilled. I trust him to guide me in the right direction for my recovery and back to running effectively.
Hazem Hamad
Hazem Hamad
2022-06-29
Daren is a true professional. His knowledge of the musculoskeletal system is extensive and he understands the ramifications of injuries because he’s from a sports background. I have gone from full body muscle tightness and soreness to feeling empowered and much more flexible. Thank you
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